Matt Holihan

Selected work

Case studies from the last 4+ years designing complex financial products, enterprise portals, and government systems. Each project balances user needs with business constraints and regulatory requirements.

PEPPER MONEY

B2C

LEGACY

Designing Pepper Money's first digital mortgage

Transformed a paper-based mortgage application into Pepper Money's first fully digital, self-service journey, reducing inbound call volume and eliminating manual data entry errors across a 9-month project.

Reduced support calls

5-min initial quote

TIMELINE

3+ months

ROLE

UX Designer

INDUSTRY

Financial Services

PEPPER MONEY

B2C

LEGACY

Designing Pepper Money's first digital mortgage

Reduced support calls

5-min initial quote

TIMELINE

3+ months

ROLE

UX Designer

INDUSTRY

Financial Services

NZAA INSURANCE

B2C

Redesigning NZAA's life insurance journey

Validated a new life insurance application flow through 4 rounds of usability testing, directly addressing the high drop-off rate between quote and purchase that was limiting NZAA's competitiveness in the New Zealand market.

Under 2-min quote

Fortnightly user testing

TIMELINE

8 weeks

ROLE

Lead UX Designer

INDUSTRY

Insurance

NZAA INSURANCE

B2C

Redesigning NZAA's life insurance journey

Under 2-min quote

Fortnightly user testing

TIMELINE

8 weeks

ROLE

Lead UX Designer

INDUSTRY

Insurance

PEPPER MONEY

B2C

MOBILE

Unifying Pepper Money's customer portals

Increased online access to Pepper Money's loan products by 10% by consolidating fragmented portals into a single self-service platform, significantly reducing contact centre call volume.

+10% online access

Reduced support calls

TIMELINE

6+ months

ROLE

UX Designer

INDUSTRY

Financial Services

PEPPER MONEY

B2C

MOBILE

Unifying Pepper Money's customer portals

Increased online access to Pepper Money's loan products by 10% by consolidating fragmented portals into a single self-service platform, significantly reducing contact centre call volume.

+10% online access

Reduced support calls

TIMELINE

6+ months

ROLE

UX Designer

INDUSTRY

Financial Services

NSW LAND REGISTRY SERVICES

B2B

LEGACY

Combining NSW LRS portals into one seamless experience

Consolidated two separate professional portals into a single unified platform, using card sorting research with 40+ participants to define an information architecture that matched how users actually think about the services.

User-validated IA

2 portals > 1

TIMELINE

6 weeks

ROLE

Lead UX Designer

INDUSTRY

Government

NSW LAND REGISTRY SERVICES

B2B

LEGACY

Combining NSW LRS portals into one seamless experience

User-validated IA

2 portals > 1

TIMELINE

6 weeks

ROLE

Lead UX Designer

INDUSTRY

Government

NSW LAND REGISTRY SERVICES

WEB DESIGN

Redesigning the NSW LRS website

Redesigned the website for a 160-year-old government service, replacing a navigation so broken that users were resorting to Google and ChatGPT just to find pages on the site.

Redesigned search UX

Tree-tested IA

TIMELINE

7 weeks

ROLE

Lead UX Designer

INDUSTRY

Government

NSW LAND REGISTRY SERVICES

WEB DESIGN

Redesigning the NSW LRS website

Redesigned the website for a 160-year-old government service, replacing a navigation so broken that users were resorting to Google and ChatGPT just to find pages on the site.

Redesigned search UX

Tree-tested IA

TIMELINE

7 weeks

ROLE

Lead UX Designer

INDUSTRY

Government

COMMONWEALTH BANK

B2C

LEGACY

Modernising CommBiz in two weeks

Designed a high-fidelity proof-of-concept that demonstrated how Commonwealth Bank's outdated business banking app could match the quality of their consumer experience, delivered in a rapid two-week sprint.

Stakeholder buy-in

2-week delivery

TIMELINE

2 weeks

ROLE

UX Designer

INDUSTRY

Financial Services

COMMONWEALTH BANK

B2C

LEGACY

Modernising CommBiz in two weeks

Stakeholder buy-in

2-week delivery

TIMELINE

2 weeks

ROLE

UX Designer

INDUSTRY

Financial Services

Want to discuss a project?

I'm looking for my next Senior UX or Product Design role.

Open to opportunities in Sydney, Copenhagen and Amsterdam.

Get in touch

Matt Holihan. Designed in Sydney, Australia.

Work

About

Matt Holihan. Designed in Sydney, Australia.

Work

About