Matt Holihan

Work

About

Matt Holihan

Work

About

Hi, I'm Matt

A Senior UX Designer with 10+ years in design, including graphic design, branding, and UX.

From life insurance applications to digital mortgage journeys, I've transformed complex systems into experiences that build confidence and deliver measurable business impact.

Selected work

View all case studies

PEPPER MONEY

Designing Pepper Money's first digital mortgage

Transformed a paper-based mortgage application into Pepper Money's first fully digital, self-service journey, reducing inbound call volume and eliminating manual data entry errors across a 9-month project.

Reduced support calls

5-min initial quote

PEPPER MONEY

Designing Pepper Money's first digital mortgage

Reduced support calls

5-min initial quote

NZAA INSURANCE

Redesigning NZAA's life insurance journey

Validated a new life insurance application flow through 4 rounds of usability testing, directly addressing the high drop-off rate between quote and purchase that was limiting NZAA's competitiveness in the New Zealand market.

Under 2-min quote

Fortnightly user testing

NZAA INSURANCE

Redesigning NZAA's life insurance journey

Under 2-min quote

Fortnightly user testing

PEPPER MONEY

Unifying Pepper Money's customer portals

Increased online access to Pepper Money's loan products by 10% by consolidating fragmented portals into a single self-service platform, significantly reducing contact centre call volume.

+10% online access

Reduced support calls

PEPPER MONEY

Unifying Pepper Money's customer portals

Increased online access to Pepper Money's loan products by 10% by consolidating fragmented portals into a single self-service platform, significantly reducing contact centre call volume.

+10% online access

Reduced support calls

What I do

Accessibility

Inclusive experiences for all users. WCAG-compliant design integrated from the start.

Accessibility

Inclusive experiences for all users. WCAG-compliant design integrated from the start.

Design Systems

Building scalable component libraries that ensure consistency across products and accelerate development.

Design Systems

Building scalable component libraries that ensure consistency across products and accelerate development.

Team leadership

Mentoring junior designers, facilitating workshops, and aligning cross-functional teams around user needs.

Team leadership

Mentoring junior designers, facilitating workshops, and aligning cross-functional teams around user needs.

Rapid delivery

Agile design sprints that validate ideas quickly. From discovery to tested prototypes in weeks, not months.

Rapid delivery

Agile design sprints that validate ideas quickly. From discovery to tested prototypes in weeks, not months.

Legacy modernisation

Transforming outdated enterprise systems into modern, user-centred experiences without disrupting business operations.

Legacy modernisation

Transforming outdated enterprise systems into modern, user-centred experiences without disrupting business operations.

Regulated industries

Experience navigating compliance requirements in finance, insurance, and government sectors.

Regulated industries

Experience navigating compliance requirements in finance, insurance, and government sectors.

"We co-created a solution that is going to make a huge difference to our customers."

Head of Technology @ Pepper Money

on the My Pepper Money portal launch

Let's work together

I'm looking for my next Senior UX or Product Design role.

Open to opportunities in Sydney, Copenhagen and Amsterdam.

Get in touch

Matt Holihan. Designed in Sydney, Australia.

Work

About

Matt Holihan. Designed in Sydney, Australia.

Work

About